Sometimes, after executing the order to send a campaign, we realize it contains an error and need to cancel its delivery. During the sending process, it is possible to cancel it as long as not too much time has passed since it was scheduled or executed. Below, we explain the different scenarios that may occur and how you can act accordingly.
Scenario 1) The sending has been scheduled for a specific date and time
In the final step of creating the sending —Step 6: Schedule sending— we selected the 'Schedule sending' option and specified a future date and time when we want it to be sent to all the contacts selected in the previous step —Step 5: Contacts.
After this action, the sending now appears in the subaccount's sending list with the status 'Scheduled'.
If the sending is still in the 'Scheduled' status and has not changed to 'Sent' because the specified date and time have not yet arrived, you can easily cancel it. To do this, click the three-dot icon located to the right of the corresponding row in the table and select the 'Cancel' option.
You will now see that the sending status has changed to 'Canceled'. Your sending will no longer reach the contacts.
Scenario 2) The sending has been scheduled to be sent in batches at specific dates and times
In the final step of creating the sending —Step 6: Schedule sending— we selected the 'Schedule sending' option, then chose 'Send in batches' and specified future dates and times when each batch of selected contacts should be sent.
After this action, the sending now appears in the subaccount's sending list with the status 'Scheduled' and an indicator showing the total number of contacts to whom the sending will be delivered in batches.
In the same row of the sending, you can see in the 'Sent' column how many contacts have already received the message. Next to this number, there is an eye-shaped icon: by clicking on it, you can check the individual status of each batch. From here, we can cancel any batches that have not yet been sent. To do this, simply click the 'Cancel' option in the corresponding row.
Scenario 3) The sending was scheduled immediately but is still being processed
This is the case if you have already executed the sending but it has not been completed, and its status is 'Sending'.
In this case, it cannot be cancelled from the platform; you must request the MDirector support team to stop the sending. To do this, immediately send an email with the subject 'Urgent Cancel Sending' to soporte@mdirector.com, including your account information (the identifier that appears when hovering over the account name in the top-left corner of the screen), the name of the sending to be stopped, and its identifier (which appears when hovering over the sending status).
Important: Keep in mind that we cannot stop small sendings, and if part of the contacts has already received the message, these sendings cannot be cancelled or recovered.
Scenario 4) The sending has already been completed
If the sending status is "Sent," it can no longer be cancelled.
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