11AM - CR, GT, HN, NI, SV, CDMX // 12PM - CO, EC, PE, PA // 1PM - VE, BO, DO // 2PM - CL, PY, AR, UY, BR
Duration: 4 hours.
Impact: during this time, no MDirector services will be available.
We recommend planning your activities with the following guidelines in mind:
1. Mass Campaign Sends
- Scheduling: ensure campaigns are scheduled before or after the maintenance period.
2. Transactional Sends via API or SMTP
- Immediate options: use your own SMTP server for urgent sends.
- If not possible: postpone sends until the service is operational again, keeping a record of all communications to be sent and making the API or SMTP calls once the service has been restored.
3. Landings:
- Landing pages will not be available. Stop any traffic or acquisition efforts directed toward them during the maintenance.
4. Automations
- Wait nodes will extend their waiting period during the maintenance hours and will queue until the service is restored. Contacts finishing their waiting period during maintenance hours will not be lost; the wait time will simply be extended.
5. Data Synchronizations
- API: save all information that needs to be sent or retrieved via API and perform these actions once the service is restored.
- FTP: you can leave files in the FTP folders; they will be processed automatically when the system is operational.
- ZAPIER: review the error logs of zaps executed during the maintenance hours. You can force them to run again if desired.
- PLUGINS: they will not function during the maintenance period. Check the plugin logs to identify unprocessed actions and retry them manually.
5. Statistics
- Limitations: opens, clicks, and bounces will not be recorded while the service is down.
6. Unsubscribe Management
- Impact: unsubscribes made by contacts during maintenance hours will not be registered.
Note:
We recommend scheduling your activities starting at 10pm local time in Spain to avoid any issues.
Thank you for your understanding and cooperation.
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